Your privacy, explained plainly.

This is a general privacy policy written in plain language so you can actually understand it. It explains how One Way handles your information.

What we collect

When you use our quiz, contact forms, or Ave, we collect your answers, the contact details you choose to share, and your chat messages. Ave uses those messages to build a profile of the situation you describe.

• Your quiz answers. These are details about your situation, such as your job, family, goals, and where you are now.
• Your contact details. Things like your name, email, and the language you prefer, so we can reach you.

Why we collect it

We use this information to understand your situation, explain visa options, and let a licensed expert contact you about your case. That is the main reason we ask. We may also use it to improve our service and to answer your questions. Ave sends your messages and relevant profile information to OpenAI to generate replies and organize your profile. We save the conversation and profile in our systems; recent chat history is also saved in your browser so you can continue the conversation. Please do not send passport numbers, passwords, bank details, or other sensitive documents in chat.

How specialist follow-up works

If you agree to specialist follow-up, we may share your contact details, case profile, and relevant conversation with One Way staff or an independent visa professional. Professional partners can pay One Way to receive your enquiry and contact you about your case. You can choose your contact channel or decline follow-up and keep using Ave for general information.

How to delete your data

You are in control. If you want us to delete your information, just email us at hello@onewayusvisa.com and we will take care of it. You can also ask us what we hold about you.

Cookies

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